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Excellence Retail
Dior Excellence Retail, en partenariat avec ME Institut LVMH
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Client
Advisor

Admission :

Post Bac +2/3

Rhythm :

Apprenticeship

Back to school :

September

Fee charges :

The training at EIML Paris is free of charge

Client
Advisor

Admission :

Post Bac +2/3

Rhythm :

Apprenticeship

Back to school :

September

Fee charges :

The training at EIML Paris is free of charge

The Client Advisor program proposes a one-year contract of professionalization / apprenticeship - alternating 3 days in stores in Paris and 2 days in EIML Paris - from September 2023 as a Client Advisor in one of the Maisons of the LVMH group including Berluti, Chaumet, Dior Couture, Fendi, Givenchy, Guerlain, Hublot, Kenzo, La Samaritaine, Le Bon Marché, Louis Vuitton, LVMH Fragrance Brands, Parfums Christian Dior, Rimowa, Sephora or TAG Heuer.

The Client Advisor missions include:

  1. Process a sale in a confident and professional manner.
  2. Engage with clients to develop long-term relationships, leveraging different clienteling tools, in order to foster brand loyalty.
  3. Contribute to successful commercial results.
  4. Acquire cross-selling techniques and know-how.
  5. Learn and master brand and products knowledge.
  6. Be able to create a unique and unforgettable in-store experience.

The training program is provided by EIML Paris, bringing a new approach to vocational education training. Skills and knowledge are assessed, equally, in two distinct ways: continuous assessment and final evaluation. Continuous assessment is organized over the teaching period. It can be based on assessment tests, practical cases, research work and / or oral presentations to be carried out individually or in groups. The final evaluation tests are organized outside the course sessions. If necessary, it can relate to a case study, the realization of a project, the writing of an activity report and / or an essay, a role-playing in a professional context. EIML Paris is entitled to train students and assess them to get a level-6 RNCP certificate of “ Responsable Retail dans le Luxe” accredited under the French Ministry of Employment by a decision of 10 February 2021. One academic year of 65 course days (460 hours) corresponds to 60 ECTS-credits. The LVMH Maisons organize in addition exclusive IME Master Classes.

The training at EIML Paris is free of charge for the apprentices.

For applying, you must have completed a two-year technical or university degree (BAC+2) or a three/five-year university degree (in arts, social sciences, languages…). You have to be enthusiastic, service oriented, passionate about luxury and sales, results orientated and have a proactive and positive attitude. A fluent level in French and English is mandatory, the knowledge of another language such as Mandarin, Russian, classical Arabic, Japanese, Thai, Korean, Italian or Portuguese is an advantage.

The preselection of the candidates is done by EIML Paris. The application file needs to be uploaded here, filled in and sent by email along with a resume and a cover letter to clientadvisor@eimlp.fr. A first selection will be done by EIML Paris with oral and written tests to evaluate the candidate’s motivation, his “Luxury Culture” and English level. Then, the preselected candidates will be evaluated with a real-life situation and received by the human resources manager and the store manager from LMVH group for an individual interview, to finalize the process.

For further information, please click here.

Le
programme
Bachelor
Spécialisé
LUXURY RETAIL MANAGEMENT
Sales techniques in perfume
Sales techniques in jewelry and watches
Product arguments and sales in fashion
Sales ceremonial in luxury industry
Cross-selling in luxury industry
Sales forecasts and logistics
Management and leadership
Distribution law
Sales team management
Writing technics and e-mailing
CRM and Customer Experience
LUXURY PLAYERS AND CODES
French etiquette
Luxury codes
Fashion History
Key market players
MARKETING AND DIGITAL MARKETING IN LUXURY INDUSTRY
Principles of marketing
Principles of communication
Brand Identity
Visual identity
Window display
Digital experience in store
Accounting for managers
COMMUNICATION TOOLS
TOEIC
Chinese
Photoshop, Indesign, Illustrator
Word, Excel, Powerpoint
Operational report
E-learning
Master Classes Institut LVMH EIML

Skills acquired :

  • Reception, advice and sale of products and services of a luxury brand
  • Day-to-day management and merchandising of a sales area (boutique, corner or showroom) dedicated to a luxury brand
  • Participation in the integration and coordination of employees within a sales area (boutique, corner or showroom) dedicated to a luxury brand
  • Operational management of a sales area (boutique, corner or showroom) dedicated to a luxury brand
Bachelor
Spécialisé
SEPT - JUNE
Alternating 2 days a week at school and 3 days a week in a LVMH Maison + 2 weeks of seminars + masterclasses
Débouchés métier
Bachelor Client Advisor

  • Client advisor
  • Sales assistant
  • Store manager assistant
  • Assistant manager of sales area
  • Customer relationship assistant
  • Personal shopper
  • Showroom assistant
  • Assistant retail training manager
*EIML Paris is entitled to train students and assess them to get a level-6 RNCP certificate of “ Responsable Retail dans le Luxe” accredited under the French Ministry of Employment by a decision of 10 February 2021
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