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Client Advisor
En partenariat avec l'Institut des Métiers d'Excellence LVMH
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Client Advisor

A partir de Bac +2

The Client Advisor program proposes a one-year contract of professionalization / apprenticeship - alternating 3 days in stores in Paris or its suburbs and 2 days in EIML Paris - from September 2020 as a Client Advisor in one of the Maisons of the LVMH group including Berluti, Celine, Chaumet, Christian Dior Couture, Fendi, Fred, Givenchy, Guerlain, Hublot, Kenzo, La Samaritaine, Le Bon Marché, Louis Vuitton, Parfums Christian Dior, Rimowa, Sephora or TAG Heuer.

Métiers d'Excellence IME LVMH

Client
Advisor

Métiers d'Excellence IME LVMH

The Client Advisor missions include:

  1. Process a sale in a confident and professional manner.
  2. Engage with clients to develop long-term relationships, leveraging different clienteling tools, in order to foster brand loyalty.
  3. Contribute to successful commercial results.
  4. Acquire cross-selling techniques and know-how.
  5. Learn and master brand and product knowledge.
  6. Be able to create a unique and unforgettable in-store experience.

The training program is provided by EIML Paris, bringing a new approach to vocational education training. It offers a level 6 RNCP Certificate accredited under the French Ministry of Employment delivered by EIML Paris and the IME Certificate of Excellence. The LVMH Maisons organize in addition exclusive IME Master Classes.

The training at EIML Paris is free of charge for the apprentices.

For applying, you must have completed a two-year technical or university degree (BAC+2) or a three/five-year university degree (in arts, social sciences, languages…). You have to be enthusiastic, service oriented, passionate about luxury and sales, results oriented and have a proactive and positive attitude. A fluent level in French and English is mandatory, the knowledge of another language such as Mandarin, Russian, classical Arabic, Japanese, Thai, Korean, Italian or Portuguese is a plus.

The preselection of the candidates is done by EIML Paris. For applying, you have to send by email a resume and a cover letter to clientadvisor@eimlp.fr. A first selection will be done by EIML Paris with oral and written tests to evaluate the candidate’s motivation, his “Luxury Culture” and English level. Then, the preselected candidates will be evaluated with a real-life situation and received by the human resources manager and the store manager for an individual interview, to finalize the process.

For further information, please click here.

Le
programme
Bachelor Spécialisé en 12 mois
LUXURY RETAIL MANAGEMENT
French etiquette
Sales techniques in perfume
Sales techniques in fashion
Sales ceremonial in luxury
Cross-selling in luxury
Sales forecasts and logistics
Store management and KPI
Potential and ledership
Distribution law
Sales team management
Writing technics and e-mailing
Introduction to accounting
LUXURY PLAYERS AND CODES
Key market players
Luxury codes
Fashion History
Workshops: leather, textile, gemmology, wine
MARKETING ET DIGITAL MARKETING IN LUXURY INDUSTRY
Principles of marketing
Principles of communication
Brand Identity
Visual identity
Digital experience in store
Intercultural management
BUSINESS TOOLS
English (TOEIC)
LV2: Chinese
Operational report
International small talk
Word, Excel, Powerpoint
Software: Word, Excel, Powerpoint
Bachelor Spécialisé en 12 mois
OCT - JUIL
12 mois en alternance
2 jours école / 3 jours entreprise
Responsable d'Affaires Commerciales et du Développement à l'International* Diplôme Reconnu par l'État niveau 6
Débouchés
Bachelor Client Advisor

  • Client advisor
  • Conseiller clientèle
  • Sales assistant
  • Store manager assistant
  • Assistant responsable d’espace
  • Assistant commercial
  • Assistant chargé des relations client
  • Personal shopper
  • Assistant showroom
  • Assistant responsable gestion de la relation client
  • Assistant responsable de formation retail
*délivré sous l'autorité de SAS ISIMI - PPA (accessible par la VAE), inscrit au RNCP par arrêté du 26 septembre 2016 publié au Journal Officiel du 04 octobre 2016 (code NSF 312)
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